Payments & Billing Policy
Effective Date: March 1, 2026
Introduction
This Payments & Billing Policy ("Policy") governs all purchases, subscriptions, and billing activity related to the BaseQR.ai platform and Services. BaseQR.ai is a product and subsidiary of BaseMonkeys LLC ("Company"). By purchasing any Services, Client agrees to this Policy, the Master Services Agreement ("MSA"), Terms of Use, Privacy Policy, and any applicable Data Processing Addendum. In the event of conflict, the MSA governs.
1. Payment Processing
Payments are processed through third-party payment providers, including Stripe, Inc. By submitting payment information, Client agrees to the applicable payment provider's terms of service. Payment credentials are handled directly and solely by the payment provider Company does not store, access, or retain full payment card information Company is not liable for errors, failures, fraud, or data breaches occurring within the payment provider's systems Client assumes all risk associated with the use of third-party payment infrastructure
2. Billing and Charges
All fees are billed in advance of the applicable service period Subscriptions are billed on a recurring basis (monthly or annually, per the selected plan) Charges are automatically applied to the payment method on file at the start of each billing cycle Client is solely responsible for maintaining accurate, valid, and current payment information Failure to maintain valid payment information does not suspend Client's payment obligations
3. Subscription Renewal
Subscriptions automatically renew at the end of each billing cycle without further notice or action required from either party. Renewal charges are processed using the payment method on file at the then-current subscription rate. Client is responsible for canceling prior to renewal if they do not wish to be charged. Company has no obligation to issue reminders before renewal charges are processed. Failure to use the Services during a billing period does not constitute grounds for a refund or credit.
4. No Refunds
All payments are final and non-refundable under all circumstances, including but not limited to: Partial or unused billing periods Unused features, credits, or Services Service downtime, interruptions, delays, or performance issues Cancellation mid-cycle Account suspension or termination for any reason Dissatisfaction with the Services No credits, prorations, or refunds will be issued under any circumstances unless explicitly agreed to in writing and signed by an authorized representative of Company. No verbal representations, support communications, or prior course of dealing shall create any refund obligation.
5. Cancellation
Client may cancel their subscription at any time through the account management interface or by written notice to Company. Cancellation takes effect at the end of the current paid billing cycle Services remain active through the end of the paid period No prorated refunds will be provided for any unused portion of the billing period Upon cancellation, Client's data will be subject to deletion per the terms of the MSA and DPA (seven (7) day retention window applies) Cancellation does not relieve Client of any outstanding payment obligations.
6. Failed Payments
If a payment fails for any reason: Company may retry the charge one or more times without additional notice Access to Services may be immediately suspended, restricted, or downgraded at Company's sole discretion A late payment fee of 1.5% per month (or the maximum permitted by applicable law, whichever is less) may be applied to any outstanding balance from the original due date Continued non-payment may result in immediate termination of Services and deletion of Client data per Company's standard retention policy Client remains fully responsible for all outstanding balances, including any fees incurred during suspension Suspension or termination for non-payment does not entitle Client to any refund, credit, or data recovery.
7. Billing Disputes
Client must notify Company in writing of any billing dispute within thirty (30) days of the charge date. Disputes raised after this period are waived and Client forfeits any right to contest the charge. To raise a dispute, Client must contact Company directly at the designated support contact before initiating any action with a payment provider or financial institution. Company will review disputes in good faith and respond within a reasonable time. Company's determination of billing disputes is final subject to applicable law.
8. Chargebacks
Client expressly agrees not to initiate a chargeback, reversal, or dispute with their payment provider or card issuer without first contacting Company and providing Company a reasonable opportunity (minimum ten (10) business days) to resolve the matter. Client acknowledges that where Services have been delivered, no valid basis for a chargeback exists. Initiating an improper, bad-faith, or fraudulent chargeback may result in: Immediate and permanent suspension or termination of Services Restriction from future use of the platform Recovery of the disputed amount plus all associated fees, including chargeback fees, processing costs, and legal expenses Referral to collections or legal action Company reserves the right to dispute any chargeback and to provide transaction records, access logs, and usage data to the payment provider in support of its position.
9. Taxes
Client is solely responsible for all applicable taxes, duties, levies, or government charges associated with the purchase or use of the Services, including sales tax, VAT, GST, or withholding taxes. Prices displayed do not include taxes unless explicitly stated. Company reserves the right to collect applicable taxes where required by law and to adjust invoices accordingly.
10. Pricing Changes
Company reserves the right to modify subscription pricing at any time. Client will be notified of pricing changes at least thirty (30) days prior to the change taking effect, via the email address on file. Continued use of the Services after the effective date of any pricing change constitutes Client's acceptance of the updated pricing. If Client does not agree to the updated pricing, Client's sole remedy is to cancel prior to the next renewal date. No refund will be issued for any period already paid.
11. Currency
All fees are billed in US Dollars (USD) unless otherwise specified in an Order. Client is responsible for any currency conversion fees, foreign transaction fees, or exchange rate fluctuations charged by their financial institution or payment provider. Company is not responsible for any losses arising from currency conversion.
12. Order Acceptance
Completion of payment through the platform constitutes Client's acceptance of and agreement to: This Payments & Billing Policy The Master Services Agreement Terms of Use Privacy Policy Data Processing Addendum (where applicable) Company reserves the right to reject or cancel any order at its sole discretion, including where fraud is suspected, prior balances are outstanding, or Client has previously violated Company's terms.
13. Collections
Company reserves the right to pursue all available remedies to recover unpaid balances, including but not limited to: Referral to third-party collections agencies Legal action in Wake County, North Carolina Reporting to credit bureaus where applicable Client agrees to pay all costs of collection, including reasonable attorneys' fees, court costs, and collection agency fees, in addition to the outstanding balance and any applicable late fees.
14. Limitation of Liability
Company's liability arising out of or related to any billing or payment matter is subject to the limitation of liability provisions of the MSA. Company shall not be liable for any losses, damages, or claims arising from payment processing failures, pricing changes, automatic renewals, or account suspension for non-payment.
15. Contact
BaseQR.ai A subsidiary of BaseMonkeys LLC Raleigh, North Carolina